Tenants:

Welcome to the Cousins repair reporting system. Please be as descriptive as possible and always provide a photo of the problem when you can.

To register any maintenance request please follow this link:

https://forms.monday.com/forms/9c043ebb2bbdd98def237d326ad2e32b?r=use1

Important information:

The first thing you need to do when facing a maintenance issue is to decide whether or not it is an emergency.  An emergency issue would be if the situation is dangerous, life threatening, or may result in an injury or serious damage to the property. 

What is classed as an emergency maintenance issue?

• Gas leak. If you can smell gas, call the National Grid on 0800 111 999 in the first instance.
• Dangerous electrical fault.
• Complete lighting or power failure. You should be sure to check your fuses or trip switch and contact your supplier in case there is a fault that they are aware of
• Complete lighting or power failure. You should be sure to check your fuses or trip switch and contact your supplier in case there is a fault that they are aware of.
• Total loss of water supply. Again, check with your supplier first in case your water mains has been turned off for some reason.
• Serious water leaks from tanks and pipes.
• Broken window or door causing a lack of security.
• Failure of heating system in the winter if you are elderly, have young children, or are vulnerable.

What maintenance issues are tenants expected to deal with?

Tenants are responsible for minor DIY jobs such as replacing light bulbs, replacing smoke alarm batteries, and unblocking sinks/bath/toilet. Tenants are also responsible to ensure your home is well ventilated to help avoid condensation.

The tenant and landlord repair responsibilities will be set out in your tenancy agreement. 

Who needs to pay for repairs?

Your landlord is responsible for most repairs in your home, including repairs to:

• electrical wiring

• gas pipes and boilers

• heating and hot water

• chimneys and ventilation

• sinks, baths, toilets, pipes and drains

• common areas including entrance halls and stairways

• the structure and exterior of the building, including walls, stairs and bannisters, roof, external doors and windows

Tenants have to pay for a repair problem which falls under their responsibility or any problem they caused, even if the landlord would normally be responsible.